Sabiha Gökçen Airport and Softtech Intelligence Success Story

With the generative artificial intelligence solution we developed with Softtech Intelligence, we provide seamless, fast, and personalized support in customer service. SAVVy, which provides 24/7 service in Turkish and English, saves travelers time before and during their journey by instantly answering frequently asked questions such as flight information and parking availability.

mAistro

30% reduction in call center workload

Instant response to over 21,000 passenger interactions

24/7 uninterrupted service experience in Turkish and English

First AI application powered by GPT-4 in airport services

30% reduction in call center workload

Instant response to over 21,000 passenger interactions

24/7 uninterrupted service experience in Turkish and English

First AI application powered by GPT-4 in airport services

Who is Sabiha Gökçen Airport?

Istanbul Sabiha Gökçen International Airport (ISG) is one of Turkey's busiest airports, welcoming millions of passengers each year. In line with its vision centered on digitalization, it aims to redesign the passenger experience based on speed, accessibility, and personalization. The airport continues to offer innovative solutions to its passengers at every touchpoint through technological investments that will increase operational efficiency and customer satisfaction.

A New Travel Experience with a Digital Assistant

Sabiha Gökçen Airport has accelerated its digitalization efforts to maintain service quality in the face of increasing passenger demand. Developed as part of this initiative, SAVVy provides 24/7 service in Turkish and English, offering instant, human-like responses on topics such as flight information, parking availability, and terminal procedures.

Measurable Success and Technological Transformation

Developed through a collaboration between Softtech and Microsoft Azure OpenAI, SAVVy is not just a customer service tool, but also a strategic investment that increases operational efficiency. Since its launch, the application has reduced the call center workload by 30% and successfully managed over 21,000 interactions in February alone.

SAVVy is making a real difference to the passanger experience at Sabiha Gökçen Airport. Our Gen-AI based digital travel assistant meets requests with 30% fewer calls coming into the call centre, providing uninterrupted service 24/7 with dual language support.

İsmihan Baysal Anderson

Sabiha Gökçen Airport IT and Automation Director

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